At SkillYatri, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our platform for consultations and services. By accessing or using SkillYatri, you agree to the collection and use of information as described in this policy.
1.
Information We Collect
We
collect various types of personal information in order to provide you with the
best possible experience. This includes:
Personal Information: When you sign up or use our platform, we may collect details such as your name, email address, phone number, and payment information.
Consultation Information: During consultations, we collect information about your preferences, inquiries, and interaction with experts.
Usage Data: We collect data on how you use SkillYatri, including your interactions with the platform, preferences, and engagement.
Payment Information: If you recharge your wallet or make payments, we collect payment details and transaction history.
2.
How We Use Your Information
We use the information we collect for the following purposes:
To
Provide Services: To enable consultations through call, chat, video calling,
and live streaming.
To Process Transactions: To manage wallet recharges, process payments, and manage your consultation fees.
To Improve the Platform: To enhance your experience and tailor content and services based on your preferences.
To
Communicate with You: To send you important updates, notifications, and
promotional content (with your consent).
To Ensure Security: To monitor and improve the security of the platform and protect against fraudulent activities.
3.
Data Sharing and Disclosure
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
With
Service Providers: We may share your data with trusted third-party service
providers who assist us in delivering our services, such as payment processors
and technical support.
As Required by Law: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.
4.
Security of Your Information
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure payment gateways, and regular system audits. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
5.
Your Rights and Choices
You
have the right to: Access Your Information: You can access the personal
information we hold about you and request corrections if necessary.
Opt-Out of Communications: You can opt-out of promotional emails or notifications by following the unsubscribe instructions provided.
Delete
Your Account: If you wish to delete your account or request removal of your
personal data, please contact us directly.
6.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer required, we will securely delete it.
7.
Children’s Privacy
SkillYatri
is not intended for individuals under the age of 18. We do not knowingly
collect personal information from children. If we become aware that we have
inadvertently collected data from a child, we will take steps to delete that
information as soon as possible.
8.
Changes to This Privacy Policy
We
may update this Privacy Policy from time to time. We will notify you of any
material changes by posting the revised policy on our website and updating the
“Effective Date.” Your continued use of SkillYatri after such changes
constitutes your acceptance of the updated policy.
9.
Contact Us
If
you have any questions or concerns regarding this Privacy Policy or how we
handle your personal information, please contact us at skillyatri@gmail.com
10. Refund policy
If approved, the refund will be credited into original method of payment within 10 days